AT4Y NOV/25 5_STAR Inventory

1
At the start of each question, think to yourself: During the last 6 months, I have ______(statement)____ what % of the time?

You will want to take your time with each statement and focus on the wording.
- Some statements are easier to figure out. Like ones that start with "I constantly.." or "I always..."

Honesty is the best policy when it comes to self-assessed inventories.
In reality, this means DON'T be overly critical of yourself. This also means, DON'T think you are a superhero.

Yes, you will be able to edit your answers before submitting.

NOTE: You will receive a report when processed.
2
Email* This field is required.
example@example.com
3
Name* This field is required.
First Name
Last Name
4
During the last 6 months, I have ______( statement)____ what % of the time?Consider this statement when rethinking about each situation that follows:
5
1) I consistently focus on small customer needs, even after the sale.* This field is required.
1
2
3
4
5
0-19%
80-100%
6
2) If I made a mistake with a customer, I took full responsibility for it.* This field is required.
1
2
3
4
5
0-19%
80-100%
7
3) Even when I didn’t feel like it, I always provided friendly and courteous service.* This field is required.
1
2
3
4
5
0-19%
80-100%
8
4) When technology broke down during a sale, I remained patient* This field is required.
1
2
3
4
5
0-19%
80-100%
9
5) Even when busy, I always took time to explain our systems or procedures to customers. * This field is required.
1
2
3
4
5
0-19%
80-100%
10
6) If I couldn’t immediately solve a customer's problem, I occasionally suggested alternative products or services.* This field is required.
1
2
3
4
5
0-19%
80-100%
11
7) I have consistently helped customers understand the company's policies and procedures. * This field is required.
1
2
3
4
5
0-19%
80-100%
12
8) I consistently appreciated customer’s special requests and tried to accommodate them as much as possible.* This field is required.
1
2
3
4
5
0-19%
80-100%
13
9) I consistently looked for ways to add little extras to a customer’s experiences to make them feel special.* This field is required.
1
2
3
4
5
0-19%
80-100%
14
10) I consistently looked for ways to speed up company processes and procedures.* This field is required.
1
2
3
4
5
0-19%
80-100%
15
I have ________ of Customer Service experience:* This field is required.Consider this statement when rethinking about each situation that follows:
Please Select
Please Select
Less than one year
2 - 3 years
4 - 5 years
5 - 10 years
10+ years
16
During the last 6 months, I have ______( statement)____ what % of the time?
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11) With keen observation, I become more aware of loyal customers’ changing needs.* This field is required.
1
2
3
4
5
0-19%
80-100%
18
12) Through research and collaboration, I consistently become more aware of changes in the types of customers.* This field is required.
1
2
3
4
5
0-19%
80-100%
19
13) Whether on the phone or in person, I always kept calm if the customer was irritated or angry.* This field is required.
1
2
3
4
5
0-19%
80-100%
20
14) My actions consistently made the customer feel like they are a priority.* This field is required.
1
2
3
4
5
0-19%
80-100%
21
15) I actively listened to customers and accurately recorded their relevant information.* This field is required.
1
2
3
4
5
0-19%
80-100%
22
16) During a long process, I consistently informed customers of where they were in the process.* This field is required.
1
2
3
4
5
0-19%
80-100%
23
17) I strive to identify customers' special needs and deliver solutions without being asked.* This field is required.
1
2
3
4
5
0-19%
80-100%
24
18) If customers made mistakes, I fixed them without making it obvious.* This field is required.
1
2
3
4
5
0-19%
80-100%
25
19) I have cheerfully redirected confused customers who call or visit the wrong company or location.* This field is required.
1
2
3
4
5
0-19%
80-100%
26
The majority of my work experience is in _______* This field is required.
Please Select
Please Select
Africa
America (Central)
America (North)
America (South)
Asia (North - Japan etc.)
Asia (South - India etc.)
Asia (South East - Singapore, Philippines etc)
Europe (Eastern)
Europe (Western)
Middle East
Oceana (Australia etc.)
27
During the last 6 months, I have ______( statement)____ what % of the time?Consider this statement when rethinking about each situation that follows:
28
20) If a colleagues make a mistakes, I regularly jumped in to help fix the issue without making it a big deal.* This field is required.
1
2
3
4
5
0-19%
80-100%
29
21) When company processes have not helped the customer, I have suggested alternative solutions to my company.* This field is required.
1
2
3
4
5
0-19%
80-100%
30
22) I regularly brainstormed with colleagues about customer service ideas and best practices.* This field is required.
1
2
3
4
5
0-19%
80-100%
31
23) When needed, I worked directly with other departments to quickly solve a customer’s issue.* This field is required.
1
2
3
4
5
0-19%
80-100%
32
24) I have consistently collaborated with colleagues to quickly deal with special customer needs.* This field is required.
1
2
3
4
5
0-19%
80-100%
33
25) When needed, I have had no problems quickly involving my supervisor to solve an issue.* This field is required.
1
2
3
4
5
0-19%
80-100%
34
The majority of my Customer Service experience is in _________* This field is required.
Please Select
Please Select
Call Centers (BPO)
Events
Hospitality / Tourism
Hotels
Retail
Sales
Other
35
During the last 6 months, I have ______( statement)____ what % of the time?Consider this statement when rethinking about each situation that follows:
36
26) I have found it productive to educate myself on the internal workings of my company.* This field is required.
1
2
3
4
5
0-19%
80-100%
37
27) When appropriate, I have suggested new system improvements.* This field is required.
1
2
3
4
5
0-19%
80-100%
38
28) I have acted decisively to fix system issues that caused customers’ distress.* This field is required.
1
2
3
4
5
0-19%
80-100%
39
29) I have always tried to look beyond the obvious and solve the customers main complaint.* This field is required.
1
2
3
4
5
0-19%
80-100%
40
30) When a customer is not satisfied, I have looked for alternative products or services for them.* This field is required.
1
2
3
4
5
0-19%
80-100%
41
31) Under special circumstances, I have ‘bent’ company rules to solve a customer's issue.* This field is required.
1
2
3
4
5
0-19%
80-100%
42
32) I have consistently looked at ways to speed up the company’s processes to help customers.* This field is required.
1
2
3
4
5
0-19%
80-100%
43
33) I have made a difference by recommending different products or services to customers.* This field is required.
1
2
3
4
5
0-19%
80-100%
44
34) On occasion, I have gone outside the organization to help solve a customer's unique needs.* This field is required.
1
2
3
4
5
0-19%
80-100%
Should be Empty: